Junior IT Support Specialist

Job Description:

A junior IT support specialist provides first-level technical assistance by troubleshooting hardware and software issues, setting up equipment, and helping end-users with technical problems. Key responsibilities include installing and configuring software, performing routine maintenance, documenting support tickets, and escalating complex issues to senior staff. This role is entry-level, focusing on basic support and learning the organization's IT systems.

Core responsibilities

• End-user support: Provide technical assistance to employees via phone, email, or in person, resolving basic issues like password resets or account access.
• Setup and installation: Install, configure, and update hardware (like printers and computers), software, and operating systems for new and existing employees.
• Troubleshooting: Diagnose and resolve technical problems with computer systems and peripherals.
• Maintenance: Perform routine system maintenance, including updates and security checks.
• Documentation: Create and maintain support tickets, documenting all troubleshooting steps and resolutions.
• Escalation: Escalate complex technical issues that are beyond the scope of basic support to senior IT team members.
• Inventory and asset management: Track and manage IT equipment and asset assignments

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