Customer Care Agent - Czech and/or Slovak Speaking

Do you speak Czech and/or Slovak and are passionate about delivering a first-class customer experience in every interaction? This could be the opportunity for you to join an international customer service team at a fast-growing health and beauty company.

In partnership with NutraQ, we are now looking for a Czech and/or Slovak Customer Care Agent for a consulting assignment at NutraQ. You will have the opportunity to work for a fast-growing company within the health and beauty industry that has been awarded Great Place to Work several years in a row. The company highly values collaboration and a strong sense of teamwork.

At the modern office in Trollhättan, you will become part of an engaged team handling customer service for international markets, working primarily with the brand Oslo Skinlab. You will collaborate closely with both Swedish and international colleagues, as well as with other departments within the company. As a Customer Care Agent, you will have a varied workday where you act as the customers’ first point of contact, providing support and guidance related to the company’s market-leading brands. With your strong communication skills and service mindset, you ensure that customers receive the best possible assistance.

In the customer service team, you and your colleagues will meet curious customers mainly via phone. Your main responsibilities will include:

• Providing product information and guidance
• Handling questions related to payment options
• Conducting follow-up calls to ensure customer satisfaction
• Giving tips and recommendations with a focus on increasing sales

• Has strong language skills in Czech and/or Slovak, as well as English, both spoken and written
• Is collaborative and enjoys working in a team-oriented environment. You are comfortable building relationships both within and outside your own department and understand the value of teamwork in achieving shared goals
• Is service-minded and communicative. You have a natural ability to listen to and understand customer needs and can communicate solutions in a clear and engaging way. Your customer interactions are characterized by professionalism and a genuine desire to help

Previous experience within customer service and/or sales is considered a strong merit. Additional language skills beyond Czech/Slovak and English are also considered an advantage.

To succeed in this role, we believe that you are solution-oriented and able to handle a high work pace. You will manage a large number of customer cases daily and are able to stay calm and focused even in pressured situations. You are also structured and self-driven, with the ability to organize your work and prioritize tasks to ensure fast and accurate service. You are comfortable working independently and take initiative when needed to improve processes and workflows.

NutraQ is a leading Nordic company within health, beauty, and wellness, developing and marketing premium products through strong digital brands. With a strong focus on quality, innovation, and customer experience, NutraQ operates across multiple international markets. In this role, you will work primarily with Oslo Skinlab, one of NutraQ’s fast-growing skincare brands, known for combining science-driven formulations with a strong customer-centric approach. Learn more on their website: https://www.nutraq.com/

This is a 6-month consulting assignment, where you will initially be employed as a consultant by OIO and assigned to NutraQ, with the possibility of extension provided that all parties are satisfied. The role offers the possibility to work remotely two days per week (Mondays and Tuesdays).

• Scope: Full-time, office hours 8:30–16:30 (37.5 hours/week)
• Start: As soon as possible, taking notice period into account
• Location: Trollhättan
• Contact person: Hanna Lundblad

Please submit your application as soon as possible, as we work with ongoing selection and the position may be filled before the application deadline once we move into the interview phase.

Our passion is to help you find the right role and the right workplace. We also understand that you are selective and thoughtful when taking your next career step – just as we would be. That is why we work dedicatedly throughout the recruitment process to truly get to know you and your ambitions. We believe that people in the right place have a greater chance of reaching their full potential. Through fair and straightforward employment conditions and present leadership, we actively work with engagement and development. Our goal is to become your long-term career partner.
We are as picky as you are.