Transition-Configuration & Process Manager, Solna

Do you want to shape how services are transitioned into operations while driving efficient, standardized processes? As a Transition, Configuration & Process Manager, you play a key role in ensuring smooth service onboarding, accurate configuration management, and stable operations across the organization.

Key Responsibilities

Process Analysis and Evaluation

• Assess existing business and IT processes to identify bottlenecks, inefficiencies, risks, and improvement opportunities.
• Collaborate with cross-functional teams to collect insights and feedback on current workflows and operational practices.

Strategic Planning

• Develop and execute a strategic roadmap for process improvements aligned with organizational and service objectives.
• Prioritize improvement initiatives based on business impact, efficiency gains, and operational risk reduction.

Process Design and Optimization

• Design, document, and maintain optimized processes aligned with industry best practices and regulatory requirements.
• Identify and implement tools and technologies to automate and streamline workflows where applicable.

Configuration Management (CMDB Ownership)

• Own and oversee the Configuration Management process, ensuring that all changes to configuration items are properly documented, tracked, and governed.
• Maintain Configuration Management Databases (CMDBs) and ensure the accuracy, completeness, and reliability of CI data.

Transition Management (Service Inception into Operations)

• Develop, execute, and manage detailed transition plans covering scope, tasks, timelines, resources, and formal sign-off.
• Ensure new or changed services and applications are transitioned into production and operations in a controlled and auditable manner.
• Coordinate closely with project teams, service owners, and operational teams to ensure readiness and alignment with transition objectives.

Performance Monitoring and Reporting

• Define and maintain key performance indicators (KPIs) to measure the effectiveness of processes, configuration accuracy, and transitions.
• Produce regular reports and dashboards to update stakeholders on progress, risks, outcomes, and improvement initiatives.

Requirements & Qualifications

Experience – Must Have

• Minimum 10 years of relevant work experience, with proven expertise in Process Management, Configuration Management, and/or Transition Management.
• University degree or equivalent education in a relevant field (e.g. business, finance, logistics, or technology/IT).
• Strong knowledge of Process Management frameworks, preferably ITIL, including relevant certifications.
• Excellent communication and stakeholder management skills.
• Strong analytical, structured thinking, and problem-solving capabilities.

Experience – Nice to Have

• Project management experience.
• Knowledge of process improvement methodologies such as Lean or Six Sigma.
• Configuration Management experience within a technology-driven or cloud-based environment.

System Requirements

• Jira Service Management
• Microsoft Office (including Visio)
• SharePoint

Language Requirements

• Fluent in English and Swedish is a plus

We offer you

We are a modern, customer-oriented company that cares as much about our employees as we do about our customers. With us, you are offered a varied job in an international environment with constant new challenges and quick decisions. In addition to fair employment conditions according to collective agreements, we offer you:

• Flexible hybrid workplace. Watch the film about our office.

• Great development opportunities

• Great insurance and occupational pension terms

• Wellness allowance & opportunity to train at Arken's gym and indoor swimming pool

• Employee benefits through PostNord Plus - PostNord´s own personnel foundation

Apply

Welcome to submit your application. The selection is ongoing, so please apply as soon as possible. As part of the recruitment process, certain positions may require a background check. If you progress to a stage where a background check is necessary, you will be informed in advance.

PostNord offers communications and logistics solutions to, from and within the Nordic region. With our expertise and a unique distribution network, we are developing the basis for tomorrow’s communication, e-commerce, distribution and logistics.