Customer Care Assistant at NutraQ (Czech/Slovak)

NutraQ is looking for a Czech and/or Slovak Customer Care Assistant for their office in Trollhättan, Sweden. You will be part of a friendly team in a fast-growing and innovative company within beauty and health. NutraQ has received the Great Place to Work award several years in a row, people help each other and enjoy working together. The office is modern and located at Innovatum in Trollhättan, with easy access by train or bus. In this role, you will report to the manager based in Prague.

This is a consultant assignment for about 6 months, with a preferred start as soon as possible. There are good opportunities for extension or permanent employment after that.

About the role as a Customer Care Assistant at NutraQ

As a Customer Care Assistant at NutraQ, you will have a varied workday. You will be the first point of contact for customers who need help and advice about NutraQ’s products. With good communication skills and a strong service mindset, you will make sure customers receive the best possible support.

Your responsibilities

• Provide advice and support to NutraQ’s Czech and/or Slovak customers via phone and email in a professional and friendly way

• Work actively with upselling by identifying and offering relevant products and services

• Call customers for follow-ups and welcome calls to ensure a great customer experience

• Handle administrative tasks related to customer service

Qualifications & experience

• Fluent in Czech and/or Slovak, both spoken and written

• Good knowledge of English, both spoken and written

Meritorious:

• Knowledge of Swedish

• Experience in customer service and/or sales

Who are you?

We believe you enjoy working in a team and have strong communication skills. You feel comfortable helping customers by phone and email. You have a positive attitude towards change and are not afraid to try new things. You are service-minded and like to go the extra mile to exceed customer expectations.

NutraQ offers

Your well-being at work is important to us. Here are some of the benefits at NutraQ:

• 37.5-hour work week

• Working hours: Monday–Friday, 08:30–16:30

• A good working environment with ergonomic equipment (sit/stand desks, adjustable chairs, balance boards, etc.)

• Hybrid work model – two days from home and three days at the office

• Massage once a week during working hours

• Free use of NutraQ products

• Free coffee, tea, sparkling water and fruit

• Shared breakfast once a week

• Good public transport connections

About NutraQ

The NutraQ group is a leading international company within health and beauty industry. We develop, produce and distribute a wide range of products directly to our customers through a digital subscription-based business model. Our company, which employs around 200 employees, is headquartered in Oslo, Norway, with branches in Sweden, Denmark, Finland, Netherlands, Belgium, the Czech Republic, Poland, Slovakia, France and Italy.

We are a diverse team of commercial specialist, Customer care and loyalty specialist as well as Business development, IT Finance and HR people. Our values: Brave, Innovative, Responsible and Respectful are very much present in our culture and working environment. We are therefore proud of the ´Great place to work´ certification representing a healthy and engaging organisation and work environment. You can read more about our company and brands on our website www.nutraq.com

The Place - Where happy work happens

Does this sound interesting and you still want to apply? Good - if you manage to get the spot, you will also become part of The Place! As an employee at The Place, you are offered a network, mentoring and secure conditions. In The Place, you have a Worklife Partner who is interested in following and developing your working life over time.