Senior Genesys Cloud Developer – 13589

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in securing the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description:

We are looking for a Senior Genesys Cloud Developer to join our dynamic team.

What You Will Work On:

• Configure, develop, and optimize Genesys Cloud solutions based on business and user requirements.
• Create new configurations for business processes and perform comprehensive testing following approved changes.
• Support teams in ensuring the platform is correctly configured to meet operational and customer needs.
• Test and validate new platform features and enhancements, ensuring seamless implementation.
• Produce analytical reports on platform usage to support performance tracking and improvement initiatives.
• Collaborate with SMEs and cross-functional teams to ensure smooth knowledge transfer and effective adoption of new functionalities.
• Handle reported incidents, perform troubleshooting, and provide technical support to resolve issues efficiently.

What You Bring:

• Strong knowledge and documented certification in Genesys Cloud.
• Proven experience in Genesys Cloud Architect flow and AI integration.
• Hands-on experience in configuration, testing, and implementation of Genesys Cloud solutions.
• Ability to generate reports and insights for follow-up and continuous improvement.
• Demonstrated experience in knowledge sharing, training, and mentoring team members.
• Strong troubleshooting and problem-solving skills with attention to detail.
• Collaborative, pedagogical, and proactive approach to team communication and support.