Senior Engineer Hardware & Installation Support

As a Hardware Support Engineer, you will be responsible to ensure all the installations in Sweden are being done within the timelines specified in the project plan. In addition to the installation activities, you will also be responsible to manage the Hardware KPIs for all the existing and new sites to ensure 99% hardware uptime to the customers.

● Responsible for coordination of Installation and Commissioning activities at new sites.

● Coordinate with 3 rd part vendors for getting quotes for installation activities likebarcodes marking, pasting, MSUs/MXUs assemblies, PPS (pick put station) assemblies, charger assemblies, etc.

● Audit the site to ensure the site requirements are met regarding floor layout, WiFi, Ranger induction, barcode validation, etc.

● Work with 3 rd party vendors to ensure all the installation activities are progressing as per the project plan timelines.

● Coordinate with supply chain to ensure material is received on site as per the required BOM, highlight shortages, ensure all the assembly documents, SOPs, drawings are available for assembly.

● Work with respective site project manager to provide updates on the overall installation progress as per plan.

● Should ensure all relevant site-specific technical documentation as well as documentation regarding new product lines/or features are accurately captured from sites and shared within the team.

● Responsible for creating and monitoring hardware components across sites.

● Ensure customer satisfaction through direct liaison with client representatives, customers and service recipients.